The National Autistic Society improves communication
The Problem
Out-of-the-box solutions were not a good fit for the charity.
The National Autistic Society runs care services for autistic adults and schools for autistic children. Behind the scenes, technology affects the way these services are delivered. Having been set up by a group of parents in the 1960s, the organisation had grown considerably by the early 1990s, with services all over the UK. But each site was isolated and the networks, infrastructure and phone systems did not link together. Having been a BT customer for years with out-of-the-box solutions, in 1992, the National Autistic Society tendered for a new supplier.
Lee E,
IT Operational & Business Manager
Our Solution
IBT – agile, cost effective and reliable With rapid responses, improved pricing and industry understanding and expertise, the National Autistic Society chose to work with IBT. Having been used to a six-week lead time and uncertainty around when engineers would turn up, IBT had lines provisioned, installed and delivered ahead of schedule. This was the start of a wonderful relationship. A plan was created to update all data lines to gig bearers where possible and link sites together, giving the charity free calls between sites. Networks were created to improve resilience, security and GDPR compliance. As well as telecoms and internet projects, IBT have delivered Access control for sites and CCTV with high definition and zoom options.
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The Outcome
IBT delivering reliability and customer loyalty The relationship between the National Autistic Society and IBT has blossomed over the last 20 years and continues to do so. The user-friendly phone system with ongoing staff training has made it easy for everyone to adopt. IBT has paid attention to detail from the beginning, meaning that the National Autistic Society has felt listened to. When working at care services, where autistic people with sensory differences live, IBT engineers have considered noise, tidiness, communication, and have shown care and understanding at all times. For the schools, they have entered out of hours. Another big benefit was that the new systems had soft client phones which allowed staff to work from home in the pandemic, keeping the National Autistic Society’s specialist helplines open. It’s enabled a large organisation to operate at a high capacity at all times.
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