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IT Support

Giving you support as and when you need it

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Trusted by 1200+ companies across the UK

Ensure your technology never lets you down.

With all of our support packages you will be assigned dedicated support engineers and have the facility to contact them directly as and when required.

They will gain an in-depth knowledge of your IT infrastructure and build a good rapport with your staff, enabling rapid assistance and fault resolution with a personal touch.

IT problems? No problem.

At IBT, we believe that exceptional IT support goes beyond fixing issues—it's about providing a seamless, personalized service that truly understands and aligns with your business needs.

Our approach to IT support is built around direct access to dedicated technicians, each with in-depth knowledge of local sites, ensuring that every solution is tailor-made for your specific environment.

We pride ourselves on offering a truly personal touch to the management and support of your IT systems.

Our commitment to rapid fault resolution is matched only by our dedication to your complete satisfaction. This is why we follow up diligently on every issue resolved, ensuring it meets your expectations fully.
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Proactive Management

Understanding the importance of proactive management, we schedule regular site visits and meetings with key staff members to anticipate and address your needs before issues arise. Our transparent and clear pricing structure guarantees no surprises, with every cost itemized upfront, so you always know what to expect.

Leveraging our competitive hardware and software quotes through established channel partnerships, we aim to provide the best value without compromising on quality. This, combined with a caring attitude and total dedication to customer satisfaction, defines our approach to supporting your business.

With IBT, you're not just getting an IT support provider; you're gaining a partner committed to the success and smooth operation of your IT infrastructure.
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IT Support Plans

Select your plan based on your requirements. Most companies with more than 10 members of staff should consider Fully Managed for the best coverage.

Why Choose IBT for IT Support?

Direct Access

Direct access to dedicated technicians with local site knowledge

Bespoke

A truly personal touch to the support of you IT Systems

Rapid Resolution

Rapid fault resolution with follow-up calls to ensure total satisfaction

Proactive Management

Regular site visits and meeting with key staff members

No Nasty Surprises

Clear pricing structures with no hidden extras

Hardware & Software

Competitive hardware & software quote through channel partnerships

1200+ UK companies use IBT for their communications

See what our customers have to say.
View Case Studies

Very fast response to problems, have been customer for 5+ years

Karl J

We partner with the best

Frequently asked questions

For tailored information, contact us directly and we will happily answer any questions you may have. 

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  • What makes IBT's IT Support unique?

    At IBT, our IT Support stands out due to our direct access to dedicated technicians who have specific knowledge of your local site, ensuring a personalized and informed service. Our unique approach combines rapid fault resolution with a truly personal touch, reflecting our dedication to your total satisfaction.

  • How quickly can I expect issues to be resolved?

    We prioritize rapid fault resolution in our service commitments. Following the report of an issue, our team aims to initiate a response as quickly as possible, with follow-up calls to ensure the resolution meets your full satisfaction.

  • Will I have regular direct contact with your team?

    Absolutely. We believe in maintaining strong, proactive communication with our clients. This includes regular site visits and meetings with key staff members to ensure your IT systems are always performing optimally and aligned with your business goals.

  • How much data do you need?

    Yes, transparency is key to our client relationships. Our pricing structures are clear and upfront, with no hidden extras. We ensure you understand all costs involved in your IT support plan, providing competitive quotes for hardware and software through our channel partnerships.

  • How does IBT ensure competitive pricing for hardware and software?

    Through our established channel partnerships, we’re able to offer competitive quotes for both hardware and software. This means you receive the best possible value without compromising on quality or performance.

  • What is IBT's approach to customer satisfaction?

    Our approach is rooted in a caring attitude and a total dedication to customer satisfaction. From the first interaction to ongoing support, we’re committed to delivering excellence and ensuring your IT infrastructure supports your business success.

  • Can IBT handle both hardware & software issues?

    Yes, our team is equipped to handle a wide range of IT challenges, including both hardware and software issues. Whether it’s a server malfunction, network downtime, or software configuration, we’ve got the expertise to get you back on track.

  • How would we initiate support with IBT?

    Initiating IT support with IBT is simple. You can contact us through our website, via email, or by phone. We’ll discuss your needs, assess your current IT infrastructure, and propose a tailored support plan that aligns with your business objectives.