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Microsoft Teams Phone Systems

Seamlessly integrate your telecommunications into the Microsoft Teams app, granting the ability to make calls outside your Microsoft 365 business network with the convenience of accessing your calls from any device connected to the internet.

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Trusted by 1200+ companies across the UK

Microsoft Teams Phones & VoIP Systems

This system seamlessly integrates your telecommunication needs into the Microsoft Teams app, granting the ability to make calls outside your Microsoft 365 business network with the convenience of accessing your calls from any device connected to the internet.

The essence of the Microsoft Teams Phone System is its ability to transform Teams into a dynamic and versatile telephony platform by connecting it to a robust, feature-rich operator connect platform. This integration aims to streamline your workflow, minimize costs, enhance business operations, and boost team collaboration by unifying calls, chat, and meetings in one comprehensive interface.

Activation requires only a Microsoft 365 Business Voice license or Teams Phone license along with Operator Connect, empowering you to make external calls directly from your Microsoft Teams phone app. This setup not only displays your business phone number for outgoing calls but also provides valuable call insights and all the exceptional benefits expected from a contemporary business phone system.

Modern Telephony using Microsoft Teams

Microsoft Teams is capable of being combined with cloud telephony to create a comprehensive hosted phone solution that facilitates calls from outside your organization


With traditional phone lines set to be discontinued by 2025, a Microsoft Teams phone system stands as an ideal successor to the traditional, onsite business phone systems, which are often expensive and complex to manage.

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Teams Phone System Benefits

Adaptability

Consolidate your business communications by transitioning to a Microsoft 365 Teams Phone System. Embrace a cloud phone system that perfectly adjusts to your business's scale, integrating all your collaboration tools into a single platform.

Understanding

More than a platform for collaboration;  a transformative optimization tool designed to enhance customer interactions and forge an exceptionally responsive customer experience.

Effective & Efficient

Utilizing a unified platform enables your teams to handle a significant portion of their daily tasks in one centralized location. This includes engaging with customers via phone, conducting video conferences & synchronizing schedules or sharing files.

Sophisticated Call Management

An extensive array of call management capabilities designed to elevate both internal and external communications, thereby ensuring customer satisfaction.

Cloud Based System

As a unified communications solution, the Microsoft Teams phone system is completely cloud based, removing the need for physical hardware, which means no maintenance fees, no physical purchases and low setup costs. 

Remote flexibility

Integrated with your Microsoft Office 365 business accounts, the Microsoft Teams phone system enables users to place and receive calls whenever, wherever.

This fosters a truly hybrid environment, consolidating every tool your team might need into a single, comprehensive solution.

Incorporate Call Recording into Your Microsoft Teams Phones

Our call recording add-on for Microsoft Teams phones seamlessly archives audio, video, and screen-sharing activities without the need for additional hardware, ensuring a smooth integration.

Call recording is indispensable for a variety of purposes, from training and quality assurance to meeting legal compliance and documentation needs. It guarantees that essential conversations are meticulously recorded and readily available for authorized personnel to access and review.

For organizations required to maintain records of their communications for compliance or legal purposes, including Teams' meetings and dialogues, our call recording feature is essential

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Exploring Mircosoft Teams Phone System Options

Operator Connect

Operator Connect offers a streamlined solution to activate voice calling capabilities along with an extensive array of call management functionalities for Microsoft Teams. This robust platform consolidates calls, chat, meetings, and collaboration tools into a single, user-friendly space. 

It features an intuitive admin center and operates as a fully managed, cloud-based solution, eliminating the need for any physical hardware.

 

Teams Direct Routing

Integrating SIP Trunks with Microsoft Teams: Teams Direct Routing empowers businesses to leverage SIP trunk capabilities, enabling them to place and receive calls within Microsoft Teams. 

This feature facilitates the integration of your current telephony system, permitting external calls to flow through the Teams environment, thus ensuring smooth communication between Teams users and external phone networks.

 

Microsoft Teams Calling Plans

For teams aiming to place and receive external calls directly through Microsoft Teams, opting for a Microsoft Teams calling plan is a versatile choice. 

This subscription service equips users with a dedicated phone number, encompasses various calling functionalities, and comes with a bundle of call minutes suitable for both domestic and international calling.

Horizon Integration with Microsoft Teams

Horizon Integration for Microsoft Teams offers a feature-rich and economical business phone system, perfectly complementing your existing Microsoft infrastructure. 

This integration introduces a VoIP-based platform to your business that is both agile and prepared for future advancements, requiring minimal initial investment.

Gain Insight with Call Analytics

Unlock the power of data-driven intelligence with call reporting and analytics features for VoIP phone systems. Our IP call analytics provide valuable insights into call interactions, enabling businesses to optimize efficiency and streamline operations. 

By analyzing call duration, quality, volume, and patterns, you can gain a deeper understanding of your communication processes and identify areas for improvement. The intuitive web-based interface puts call analytics at your fingertips, empowering you to make informed decisions and enhance your services.

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Microsoft Teams Phone Systems
Accross All Your Devices

Enjoy complete flexibility with an MS Teams Phone System accross Desktop, Handsets, Softphones and Mobiles alike.

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Frequently asked questions

For tailored information, contact us directly and we will happily answer any questions you may have. 

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  • Can Microsoft Teams function as a phone system?

    Absolutely, Microsoft Teams can seamlessly transition into a comprehensive phone system. It facilitates essential call functions through a cloud-based call management system, offering a complete telephony solution within Microsoft Teams.

  • What licenses are required for calling on Teams?

    To enable calling in Teams, you’ll need a Microsoft 365 or Office 365 license that includes Teams, along with a Microsoft Teams Phone Standard addon (which is part of the E5 package).

  • Is it possible for Teams to replace traditional desk phones?

    Yes, Teams is capable of managing both internal and external calls, potentially eliminating the need for traditional phone systems and desk phones. However, some organizations might prefer a hybrid communication model, integrating Teams with existing phone systems like Horizon for more flexibility.

  • Can I use Teams to call landline numbers?

    Indeed, with Microsoft Teams Phone, you can place calls to landline numbers both within the UK and internationally.

  • How can Teams serve as a complete phone system replacement?

    Microsoft Teams offers a viable alternative to traditional phone systems by providing a robust communication platform equipped with extensive calling features, including call routing, voicemail, auto-attendants, and more. 

    With the integration of Operator Connect, direct routing, or specific calling plans, Teams facilitates making and receiving both internal and external calls, thereby enhancing collaboration within the Microsoft 365 ecosystem.

  • How does Microsoft Teams Phone operate?

    Microsoft Teams Phone introduces full telephony functionalities, incorporating a cloud-based call control system for comprehensive calling capabilities.

  • Is a phone number necessary for Microsoft Teams?

    Yes, possessing a phone number is crucial for activating the full suite of calling features in the Microsoft Teams phone system. This number enables users to make and receive calls externally, join audio conferences, and access additional calling functions.

    Phone numbers can be acquired through a Microsoft Teams calling plan or by integrating your existing telephony setup and numbers with Microsoft Teams via Direct Routing or Operator Connect.